Professionalism

Has a primary duty and an obligation to put passengers at ease and serve them in a professional manner.
Has a good understanding of the community and where he or she fits into it.
Knows that you don't get something for nothing. Hard work and preparation are critical.
Develops a healthy relationship with people.
Knows intimately the laws, rules and regulations of the taxicab business.
Is on good terms with police and officials.
Always puts customers needs first.
Has good knowledge of current events locally, national and abroad.
Keeps customer safety foremost.
Will open and close doors for passengers, especially for elderly or disabled persons.
Will use courteous "Please" and "Thank you" with customers and on the air.
Will think of self as a "knight" of goodwill, and courtesy.
Presents a good image at all times.
Is clean, neat, rested and alert, responsible and courteous at all times.
Will set daily goals for themselves, keep fit, eat well, and keep exercised.
Thinks and behaves successfully in strategy and technique.
Knows when and where to be, to maximize income.
Maintains his or her taxicab in clean and safe condition.
Constantly seeks ways to improve service.

You must be a safe driver.
You must enjoy working with people, something requiring much patience.
You must be able to cope with unpredictable, crisis-laden situations.
You should be an easy-going person who does not prejudge people.
You should develop a pleasant conversation ability for profitability, security, and overall enjoyment.
Relax! Enjoy your work! You are an important part of Winnipeg's Transportation team.

Excerpts from

"Taxidriving made simple"

By Michael Santee

Available from:

Contributed by: